Terms & Conditions

We want to offer you the best products and the best service. We aim to consistently exceed your expectations, so that when you are booking with us, you can feel confident you're with the best team there is. This section aims to bring important points to your attention. We've tried to make it as brief, easy to read and understandable as possible.

Call Monitoring and Recording
As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

Price Guarantee
If you find the same Airport Hotel product for less within 7 days of booking, tell us and we'll match the price or refund the difference. Excludes offers conditional on buying other products. If you think you have found the same product for less, we need to know, so please call us but first check that the product you are comparing is the same in all respects!

Price Changes
We are committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up.

Credit Card Fee
2% surcharge for credit cards, min. £1 – max. £4 (not applicable to debit cards).

VAT Charges
All prices are for pre-booking and include VAT at the current rate of 17.5%. Hotel prices are given in £’s per person per night (twin prices based on two adults sharing) or £’s per room per night.

Cancellations, Amendments and Refunds
Please click here for information.

Wheelchair Facilities
Where hotels provide facilities for wheelchair users transfer and parking arrangements may not be suitable and rooms are available on a request basis only. Please check precise facilities available when booking.

Please make sure you have directions to your hotel and the hotel's telephone number. These will be on your email confirmation.

Transfers to and from the airport are included in the price within scheduled times (not always 24hrs), unless otherwise stated.

Overnight Parking
Parking for the night of your stay is included in the price, unless otherwise stated.

FREE children
Up to two children under 16 stay FREE when sharing a room with two adults.

Extra adults
Some hotels charge a supplement if more than 2 adults share a room - check when booking.

Our Star Ratings
All hotel star ratings are Bluedog/Holiday Extras own ratings and are based on the following:

Any official rating awarded to the hotel, for example: AA Stars, RAC Stars and ETB Crowns will be considered, but they would not translate directly into the equivalent number of our stars.
If a hotel does not hold an official rating, we evaluate it on a similar basis to most official scheme operators.

In both of the above cases, when giving our rating we also consider:

  • Feedback we have received from our customers.
  • Feedback from our own regular visits to the hotels, both on business & as customers.
  • How well the hotel performs as an airport hotel for holidaymakers. For example we would look at the frequency and duration of transfers to and from the airport and availability of holiday parking.

Standard Rooms
All offer a private bathroom (though some only have showers in them), a colour TV with satellite and radio channels, telephone, tea/coffee making facilities, hairdryer and ironing facilities (N.B. irons and hairdryers, may only be available on request.)

Is not included unless otherwise stated. If included, please check the earliest time it is available.

Leisure Facilities
May be charged for and admission restricted for children.

Hotels Including Holiday Parking
Parking is always at the vehicle owners risk. Hotels own car parks are unsecured unless otherwise stated. Where a hotel with parking package uses a secured car park this is clearly stated, and cars are parked subject to the conditions and insurance arrangements of the individual car park. In these cases, you will often park for the night of your stay in the hotel's own car park, which is unlikely to be secured. Car parking arrangements vary from hotel to hotel. Please make sure you know exactly what your arrangements are before you travel. Where parking is offered as an 8 or 15 day option or inclusive package, the full 8 or 15 days does not have to be used, but there is no reduction in price if it is not. If you leave your car for longer than the duration included, you are likely to be charged locally by the hotel or car park for the extra days. Car Keys: In the interests of efficient operation you must be prepared to leave your car keys with the hotel or car park staff if requested to do so.

As hotels do not take responsibility for alarm calls we suggest you take a travel alarm.

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